Terms and Conditions
Terms & Conditions of Sale
These Terms & Conditions of Sale (“Terms”) pertain to and are the only terms that govern all quotations and orders for FORM furniture products from Form Furniture LLC (“FORM”). These Terms and the applicable acknowledgment issued by FORM comprise the entire agreement between FORM and the purchaser described in the acknowledgment, and supersede all prior or contemporaneous understandings, agreements, negotiations representations, warranties and communications, whether written or oral.
Orders
Orders must include complete customer contact information including company name, phone number, contact person phone number & email address, bill to address, and ship to address with contact name and phone number.
Purchase orders require:
• Purchase order number
• Requested ship date/delivery date
• Quantities
• Complete model number (including textile code, where applicable)
• End user
• Unit price with discount
• PO total
• Acknowledgement email address
• Special instructions
If the purchase order includes appropriate location/tagging information, FORM Furniture will gladly tag furniture items with their intended locations/tagging for ease of installation.
Contact Customer Service at: customerservice@form-furniture.com
These Terms prevail over any terms contained in any purchase order or general terms and conditions of purchase, and any such additional or different terms are hereby rejected.
Order Acknowledgments
FORM’s written acknowledgement indicates acceptance of the placed purchase order and is subject to FORM’s Terms. Orders will be acknowledged within 48 hours of receipt of the PO. The acknowledgement is a detailed description of items, prices, shipping information and shipping date. Review the acknowledgement and notify FORM immediately if there are any discrepancies in the acknowledgement.
Prices
Except where otherwise noted in the acknowledgement, all prices are current list at the time the order is placed. Pricing does not include installation, shipping, taxes, or storage. FORM will make every effort to notify customers of any
pricing or specifications changes, however, FORM reserves the right to change prices or specifications without notice.
Payment Terms
Standard terms are Net 30 from date of shipment and a 50% deposit is required for standard orders over $50,000. A 50% non-refundable deposit is required for any order that contains custom product. A service charge of 2% per month, accrued monthly, will be assessed on all past due amounts, and FORM may suspend its delivery of products until all payments have been received in full.
Cancellation and Order Changes
Order changes or cancellations must be made more than 72 hours prior to the acknowledged ship date. Any changes or cancellations made to standard orders within 72 hours of the acknowledged ship date will incur a 15% change/
cancellation fee. Additional re-stocking fees may apply. Orders that contain custom product cannot be changed or cancelled.
Please contact FORM Customer Service for assistance with any order changes or cancellations.
Contact Customer Service at: customerservice@form-furniture.com
Shipping & Delivery
Standard shipments are made via common carrier, unless otherwise specified. Standard deliveries are dock-to-dock and are scheduled to occur between Mon-Friday 8a-5p. Title to and risk of loss of the products shall pass to the customer upon delivery. FORM will attempt to accommodate basic shipping instructions (i.e. “call ahead” or “deliver before 12p) as long as that information is included on the order.
Worktops ordered in quantities of 5 or less will incur a $150 shipping charge. Table bases ordered in quantities of 5 or less will incur a $50 shipping fee.
Products are thoughtfully inspected, secured, and packaged for shipment; however, FORM is not responsible for delays or failures of delivery when those failures are caused by matters beyond FORM’s reasonable control, including by the carrier. If delivery issues are encountered, please contact FORM Customer Service immediately and our team will make every effort to assist in rectifying the issue.
Contact Customer Service at: customerservice@form-furniture.com
Storage
FORM does not have capacity for storage of products for an extended period. Should a customer be unable to accept the receive the product as originally planned, contact FORM Customer Service and our team will make every effort to assist in helping resolve the issue. Any storage fees that are incurred will be the responsibility of the customer.
Contact Customer Service at: customerservice@form-furniture.com
Freight Damage
FORM thoughtfully packages, secures, and ships all products, however, we understand that damage to cartons or products can occur during transit. If an order was received with freight damage (concealed or external), please follow these steps for an expedited resolution. FORM will, if notified within sixty (60) days from the date of shipment, as determined by FORM and as the customer’s sole remedy and FORM’s exclusive liability, repair, replace, or issue a credit for the purchase price of the damaged products.
If damage if visible:
• Accept the shipment and document freight damages on the freight bill
• Take pictures of the damage for claim submission
• Contact FORM Customer Service to report the issue immediately
If damage is concealed:
• Save the product, carton, and inner packaging
• Take pictures of the damage for claim submission
• Contact FORM Customer Service to report the issue within 60 days of delivery.
Contact Customer Service at: customerservice@form-furniture.com
Returns and Refusals
Although FORM does not accept returns, it is important that all of our customers love their FORM Furniture as much as we do. If there is a need to return product, please contact FORM Customer Service.
If a customer needs to refuse a shipment for any reason, please contact FORM Customer Service immediately so we can assist in making appropriate arrangements for the shipment. Refused shipments will incur a 15% restocking
fee + the cost of the return freight, billable to the original customer.